Omni-Channel Communications

Reach customers when and how they want—all with one platform.

Manage customer preferences and distribute communications effortlessly with Toppan Merrill’s omni-channel solution. Now you have one easy way to send text, email, and print messages to your customers, all while maintaining security, compliance, and brand standards.

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Transform the way you communicate
with your customers.

Reaching your customers in the right place at the right time is critical to your business. But creating personalized communications—and tracking what works—can be time-consuming and expensive. Toppan Merrill’s omni-channel platform makes that a thing of the past.

Preference Management

Eliminate data silos and get easy access to customer preference information with one centralized repository. Plus, personalized settings let your customers choose their preferred method of communication for each document type, helping you drive engagement.

The Preference Center also tracks changes in customers’ interactions over the account’s lifetime. These analytics can provide valuable insights into customer preferences—and their potential impact on your budget.

Insights and Analytics

Built-in analytics on interactions, engagement, and delivery make it easy to see what content is performing and what channels are driving revenue. Knowing how different channels impact the sales cycle helps maximize efficiency and allocate your budget in the most profitable way possible.

One message. One process. Endless possibilities.

Send a consistent message to your audience whether you’re communicating with one person or thousands. Manage your print materials, email, text messages, or a mix of all three, all from one centralized system. Toppan Merrill Connect® lets you send the same message to your whole list of contacts – in their preferred method of delivery – all using one streamlined process.

Integrated Distribution

This powerful platform lets you send print, email, and text communications while maintaining compliance and brand standards.

Integrity Delivery

The system identifies electronic deliveries that bounce back or are suppressed and automatically sends a printed communication. This ensures every communication is delivered and remains compliant with regulatory SLAs.


Single sign-on. HIPAA/PHI compliance. ISO/IEC 27001 certification and encryption. Together, these provide top-of-the-line security, so you can distribute public or secure content tailored to each client’s needs.

Access For All

With this platform, you can rest assured your electronic communications will be accessible on any device and meet WCAG and ADA requirements.




Our innovative single-source platform, Connect, facilitates seamless transitions from print to electronic communications, with flexible adaptation to ever-changing regulations, markets, and client needs.

Leverage omni-channel solutions for customer acquisition, customer communication, and sales enablement, all with one easy-to-use platform.

Connect helps your team manage regulatory communications securely, and efficiently distribute them to clients.

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