Health Plans

Social Determinants of Health and Supplemental Benefits

Social determinants of health (SDOH) directly influence healthcare outcomes – and Medicare Advantage plans are responding by expanding supplemental benefits...

April Chambers - Healthcare Service Technology Manager

June 4, 2025

Nine steps to ensure member delivery preferences are met

The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...

Jen Trewick - Principal Product Manager

April 30, 2025

Managing the Complexities of Medicare Advantage Letter Programs

Medicare Advantage Health Plans send several letter programs to their members to ensure they effectively communicate all plan needs. while...

Jen Trewick - Principal Product Manager

February 5, 2025

Are you already preparing for the next AEP season?

Creating documents for health plan member communications can be chaotic. This year was no exception when the models dropped for...

Jen Trewick - Principal Product Manager

December 18, 2024

Medicare, Medicaid & Mental Health: understanding CMS’s new behavioral health strategy

As mental health care access becomes an even greater priority, CMS recently implemented a new comprehensive behavior health strategy. Learn...

April Chambers - Healthcare Service Technology Manager

October 30, 2024

Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs

Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....

Jen Trewick - Principal Product Manager

October 10, 2024

Perspective from when airport systems went down and confusion unfolded. Life’s twists and turns can teach us valuable ADA lessons.

Understanding the importance of accessibility will help benefit your investors and customers. Learn how the airline's software malfunction can show...

Gary Iverson

August 15, 2024

How health plans can better understand the member journey

A health plan’s success revolves around member experiences. But how do you find your best opportunities to improve member experiences...

Jen Trewick - Principal Product Manager

July 24, 2024

6 ways AI will transform health plan operations and the member experience

Health plans can improve member communications, increase efficiencies, allow for more personalization and reduce the healthcare spending by implementing AI...

Jen Trewick - Principal Product Manager

June 25, 2024

5 essential outcomes for health plan data analytics

Why aren’t health plans making better use of their Medicare Advantage member data? Because while the broader potential is clear,...

Jen Trewick - Principal Product Manager

May 15, 2024