CMS

Social Determinants of Health and Supplemental Benefits

Social determinants of health (SDOH) directly influence healthcare outcomes – and Medicare Advantage plans are responding by expanding supplemental benefits...

April Chambers - Healthcare Service Technology Manager

June 4, 2025

Nine steps to ensure member delivery preferences are met

The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...

Jen Trewick - Principal Product Manager

April 30, 2025

Are you already preparing for the next AEP season?

Creating documents for health plan member communications can be chaotic. This year was no exception when the models dropped for...

Jen Trewick - Principal Product Manager

December 18, 2024

Medicare, Medicaid & Mental Health: understanding CMS’s new behavioral health strategy

As mental health care access becomes an even greater priority, CMS recently implemented a new comprehensive behavior health strategy. Learn...

April Chambers - Healthcare Service Technology Manager

October 30, 2024

Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs

Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....

Jen Trewick - Principal Product Manager

October 10, 2024

Webinar Replay: 2025 ANOC and EOC CMS Models are in – how will they impact member communications

View this 30-minute session to understand how the 2025 CMS Model changes may impact your approach to your Annual Notice...

Linda Cameron

May 28, 2024

5 essential outcomes for health plan data analytics

Why aren’t health plans making better use of their Medicare Advantage member data? Because while the broader potential is clear,...

Jen Trewick - Principal Product Manager

May 15, 2024

ANOC and EOC model document management: Health plan marketing communication essentials

Health plan marketing materials are largely formulaic. The Centers for Medicare & Medicaid Services (CMS) publishes standardized templates in the...

Summer Beach – Associate Director, Medicare Compliance Solutions

April 24, 2024

5 steps to move toward omnichannel member experiences

As more and more people enroll in Medicare Advantage there is an increase in the amount of digital savvy members....

Jen Trewick - Principal Product Manager

April 17, 2024

How MAOs Can Improve Medicare Member Engagement

Medicare Advantage Organizations must digitally reinvent the way they market and present their member experience to beneficiaries. Toppan Merrill shares...

Jen Trewick - Principal Product Manager

March 27, 2024