Rethinking SLAs in member communications: speed and automation
Meeting tight CMS deadlines: Why SLAs and automation matter more than ever In healthcare communications, missing a deadline isn’t just...
Meagan Strandberg - Field Marketing ManagerCMS
Articles
Meagan Strandberg - Field Marketing Manager
Alternate Formats and Translations: A new era for health plans in compliance and efficiency
As CMS regulations become stricter and member expectations for personalized, accessible communications rise, health plans face mounting pressure to deliver...
Meagan Strandberg - Field Marketing Manager
Best Practices for Modern Health Plan Marketing
Health plan marketing is rapidly becoming a strategic priority as plans face rising member expectations, shifting CMS regulations, and increased...
Meagan Strandberg - Field Marketing Manager
Social Determinants of Health and Supplemental Benefits
Social determinants of health (SDOH) directly influence healthcare outcomes – and Medicare Advantage plans are responding by expanding supplemental benefits...
April Chambers - Healthcare Service Technology Manager
Nine steps to ensure member delivery preferences are met
The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...
Jen Trewick - Principal Product Manager
Are you already preparing for the next AEP season?
Creating documents for health plan member communications can be chaotic. This year was no exception when the models dropped for...
Jen Trewick - Principal Product Manager
Medicare, Medicaid & Mental Health: understanding CMS’s new behavioral health strategy
As mental health care access becomes an even greater priority, CMS recently implemented a new comprehensive behavior health strategy. Learn...
April Chambers - Healthcare Service Technology Manager
Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs
Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....
Jen Trewick - Principal Product Manager
Webinar Replay: 2025 ANOC and EOC CMS Models are in – how will they impact member communications
View this 30-minute session to understand how the 2025 CMS Model changes may impact your approach to your Annual Notice...
5 essential outcomes for health plan data analytics
Why aren’t health plans making better use of their Medicare Advantage member data? Because while the broader potential is clear,...
Jen Trewick - Principal Product Manager