5 steps to move toward omnichannel member experiences
As more and more people enroll in Medicare Advantage there is an increase in the amount of digital savvy members....
Jen Trewick - Principal Product Manager
CMS
Articles
Jen Trewick - Principal Product Manager
MAOs need to digitally transform the member experience—here’s how
Medicare Advantage payers need to digitally reinvent the way they present their member experience to beneficiaries. Allowing for more omnichannel...
Jen Trewick - Principal Product Manager
Why CMS changes make member experience even more important
Medicare Advantage Organizations (MAOs) face several challenges. Learn about key changes from CMS that could impact your health plan member...
April Chambers - Healthcare Service Technology Manager
What to consider when looking for Evidence of Coverage software solutions
Having the right solution for EOCs can help ensure your plan meet the CMS deadlines. Get an understanding of solution...
Jen Trewick - Principal Product Manager
Drawing within the lines during Medicare Advantage sales presentations
Prevent marketing complaints by helping your sales force understand which materials are required during sales discussions.
Summer Beach – Associate Director, Medicare Compliance Solutions
Medicare Advantage Special Enrollment Periods. Ready to assist enrollees with plan choices?
When unique circumstances hit your membership, they can miss their chance to enroll entirely, or to change plans. Look here...
Summer Beach – Associate Director, Medicare Compliance Solutions
Crossing the finish line: Final review for your 2024 ANOCs and EOCs
Toppan Merrill understands complex, and simple edits are important to your CMS-required ANOC and EOC benefits documents.
Summer Beach – Associate Director, Medicare Compliance Solutions
CMS Changes the Definition of Marketing
We’ve heard the saying, “history repeats itself.” This rings true with yet another Centers for Medicare & Medicaid Services (CMS)...
Summer Beach – Associate Director, Medicare Compliance Solutions
Debunking the Classic Myths Surrounding CMS Star Ratings
Over the last year, we have seen unprecedented change in the Public Company Accounting Oversight Board (PCAOB) and its standards-setting...
Summer Beach – Associate Director, Medicare Compliance Solutions
How CMS’ File and Use can assist Medicare Advantage Organizations
“Keep ‘em honest” often refers to important business activity checks and balances. An area in the Medicare Advantage (MA) industry...
Summer Beach – Associate Director, Medicare Compliance Solutions