Health Plans

Delegation oversight: Why communication matters as much as accountability

Effective delegation oversight requires more than contracts and reporting. Learn how health plans can strengthen compliance, reduce operational risk, and...

Kimulet Winzer | Healthcare Client Account Manager

August 5, 2026

AI in Medicare & Medicaid: Better member access

Artificial intelligence is rapidly moving from concept to reality across the healthcare industry. Reports show that a full 70% of...

Kimulet Winzer | Healthcare Client Account Manager

April 28, 2026

Rethinking SLAs in member communications: speed and automation

Meeting tight CMS deadlines: Why SLAs and automation matter more than ever In healthcare communications, missing a deadline isn’t just...

Meagan Strandberg - Field Marketing Manager

October 22, 2025

Best Practices for Modern Health Plan Marketing

Health plan marketing is rapidly becoming a strategic priority as plans face rising member expectations, shifting CMS regulations, and increased...

Meagan Strandberg - Field Marketing Manager

July 30, 2025

Nine steps to ensure member delivery preferences are met

The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...

Jen Trewick - Principal Product Manager

April 30, 2025

Managing the Complexities of Medicare Advantage Letter Programs

Medicare Advantage Health Plans send several letter programs to their members to ensure they effectively communicate all plan needs. while...

Jen Trewick - Principal Product Manager

February 5, 2025

How health plans can better understand the member journey

A health plan’s success revolves around member experiences. But how do you find your best opportunities to improve member experiences...

Jen Trewick - Principal Product Manager

July 24, 2024

6 ways AI will transform health plan operations and the member experience

Health plans can improve member communications, increase efficiencies, allow for more personalization and reduce the healthcare spending by implementing AI...

Jen Trewick - Principal Product Manager

June 25, 2024

Marketing communication for health plans

To increase member enrollment and satisfaction, having effective health planmarketing strategies to communicate with current and potential customers is necessary....

Toppan Merrill

September 8, 2021

How to efficiently produce and manage multichannel communications

As the need for digital transformation has been accelerated over the past year, so has the struggle to find the...

Toppan Merrill

April 28, 2021