AI in Medicare & Medicaid: Better member access
Artificial intelligence is rapidly moving from concept to reality across the healthcare industry. Reports show that a full 70% of...
Kimulet Winzer | Healthcare Client Account ManagerMedicare Advantage
Articles
Kimulet Winzer | Healthcare Client Account Manager
6 Strategies to boost healthcare member communications
For health plans, every interaction with members is a chance to build trust. It helps improve the customer experience with...
Meagan Strandberg - Field Marketing Manager
Rethinking SLAs in member communications: speed and automation
Meeting tight CMS deadlines: Why SLAs and automation matter more than ever In healthcare communications, missing a deadline isn’t just...
Meagan Strandberg - Field Marketing Manager
Best Practices for Modern Health Plan Marketing
Health plan marketing is rapidly becoming a strategic priority as plans face rising member expectations, shifting CMS regulations, and increased...
Meagan Strandberg - Field Marketing Manager
Social Determinants of Health and Supplemental Benefits
Social determinants of health (SDOH) directly influence healthcare outcomes – and Medicare Advantage plans are responding by expanding supplemental benefits...
April Chambers - Healthcare Service Technology Manager
Nine steps to ensure member delivery preferences are met
The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...
Jen Trewick - Principal Product Manager
Managing the Complexities of Medicare Advantage Letter Programs
Medicare Advantage Health Plans send several letter programs to their members to ensure they effectively communicate all plan needs. while...
Jen Trewick - Principal Product Manager
Are you already preparing for the next AEP season?
Creating documents for health plan member communications can be chaotic. This year was no exception when the models dropped for...
Jen Trewick - Principal Product Manager
Medicare, Medicaid & Mental Health: understanding CMS’s new behavioral health strategy
As mental health care access becomes an even greater priority, CMS recently implemented a new comprehensive behavior health strategy. Learn...
April Chambers - Healthcare Service Technology Manager
Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs
Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....
Jen Trewick - Principal Product Manager