Nine steps to ensure member delivery preferences are met
The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...
Jen Trewick - Principal Product ManagerMedicare Advantage
Articles
Jen Trewick - Principal Product Manager
Managing the Complexities of Medicare Advantage Letter Programs
Medicare Advantage Health Plans send several letter programs to their members to ensure they effectively communicate all plan needs. while...
Jen Trewick - Principal Product Manager
Are you already preparing for the next AEP season?
Creating documents for health plan member communications can be chaotic. This year was no exception when the models dropped for...
Jen Trewick - Principal Product Manager
Medicare, Medicaid & Mental Health: understanding CMS’s new behavioral health strategy
As mental health care access becomes an even greater priority, CMS recently implemented a new comprehensive behavior health strategy. Learn...
April Chambers - Healthcare Service Technology Manager
Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs
Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....
Jen Trewick - Principal Product Manager
How health plans can better understand the member journey
A health plan’s success revolves around member experiences. But how do you find your best opportunities to improve member experiences...
Jen Trewick - Principal Product Manager
5 essential outcomes for health plan data analytics
Why aren’t health plans making better use of their Medicare Advantage member data? Because while the broader potential is clear,...
Jen Trewick - Principal Product Manager
ANOC and EOC model document management: Health plan marketing communication essentials
Health plan marketing materials are largely formulaic. The Centers for Medicare & Medicaid Services (CMS) publishes standardized templates in the...
Summer Beach – Associate Director, Medicare Compliance Solutions
5 steps to move toward omnichannel member experiences
As more and more people enroll in Medicare Advantage there is an increase in the amount of digital savvy members....
Jen Trewick - Principal Product Manager
How MAOs Can Improve Medicare Member Engagement
Medicare Advantage Organizations must digitally reinvent the way they market and present their member experience to beneficiaries. Toppan Merrill shares...
Jen Trewick - Principal Product Manager