Rethinking SLAs in member communications: speed and automation
Meeting tight CMS deadlines: Why SLAs and automation matter more than ever In healthcare communications, missing a deadline isn’t just...
Meagan Strandberg - Field Marketing ManagerMember Communications
Articles
Meagan Strandberg - Field Marketing Manager
Alternate Formats and Translations: A new era for health plans in compliance and efficiency
As CMS regulations become stricter and member expectations for personalized, accessible communications rise, health plans face mounting pressure to deliver...
Meagan Strandberg - Field Marketing Manager
Nine steps to ensure member delivery preferences are met
The 2025 Medicare Advantage and Part D final rule introduces critical changes that directly impact how plans manage member communication...
Jen Trewick - Principal Product Manager
Managing the Complexities of Medicare Advantage Letter Programs
Medicare Advantage Health Plans send several letter programs to their members to ensure they effectively communicate all plan needs. while...
Jen Trewick - Principal Product Manager
Navigating the 2024 CMS Final Rule changes: what they mean for member communications programs
Open enrollment is just around the corner, and with it comes significant changes to how MAOs manage their member communications....
Jen Trewick - Principal Product Manager
How health plans can better understand the member journey
A health plan’s success revolves around member experiences. But how do you find your best opportunities to improve member experiences...
Jen Trewick - Principal Product Manager
6 ways AI will transform health plan operations and the member experience
Health plans can improve member communications, increase efficiencies, allow for more personalization and reduce the healthcare spending by implementing AI...
Jen Trewick - Principal Product Manager
5 essential outcomes for health plan data analytics
Why aren’t health plans making better use of their Medicare Advantage member data? Because while the broader potential is clear,...
Jen Trewick - Principal Product Manager
5 steps to move toward omnichannel member experiences
As more and more people enroll in Medicare Advantage there is an increase in the amount of digital savvy members....
Jen Trewick - Principal Product Manager
How MAOs Can Improve Medicare Member Engagement
Medicare Advantage Organizations must digitally reinvent the way they market and present their member experience to beneficiaries. Toppan Merrill shares...
Jen Trewick - Principal Product Manager